service undertaking
sales commitment
1、warranty period of two years.
2、warranty period free warranty, the warranty date from the date of sale from the count, as long as the sale of goods in line with the warranty conditions in the warranty period, can enjoy maintenance services;
3、beyond the warranty period the product material costs borne by users, maintenance and round-trip transportation and other costs.
4、sale of work as early as nine days to six nights on duty, the company promised users received notification within 48 hours of arriving on-site maintenance, service hotline: 0574-23709768.
one of the following product, party can only enjoy reasonable paid service.
1、failure to require the use of the product instructions for use, maintenance or due to damage caused by improper storage.
2、other split mender of damage.
3、damage caused due to force majeure.
repair fees
1、it belongs to product quality and installation, the warranty period free of maintenance costs, material costs, warranty period repair only charge nominal fee;
2、belong to damage caused by human factors, repair only charge nominal fee;
3、the same equipment, the same quality of three consecutive service still does not work, we replace the same model with the brand new equipment.
service specification
1、projects to provide service directly by the company.
2、after-sales service to establish a complete user profile.
3、service staff must arrive at service establishments.
4、users should consult patiently detailed answers raised by users, the timely processing of user feedback and reflect the problems.
5、service staff in the service of process to the proper use of the product, patiently answer questions raised by users.
6、service staff for any reason and user quarrel.
7、service staff without compromising the interests of the company, as were services by users.
8、service staff during the service to talk civilized, polite, do not speak detrimental personal and corporate image of the words and things.
9、after the construction work is completed, the construction site must be cleaned, garbage garbage bags loaded with out when they leave.
10、service staff must correctly fill out all kinds of service records can not be fraud.
11、service staff must deal with the case according to the requirements of feedback every day, and track the results to monitor.
12、product quality information feedback service department for service personnel, marketing information and advice service work on the company's information, the relevant departments should be promptly reported to the company, in order to be corrected quickly.
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